They only responded to one out of the two questions which is common these days. The response was 'this case needs more information'. Instead, they asked for more details (without asking me what info they need). The reply should've been a quick straightforward answer. Not impressed with their customer service For this query, I have messaged the seller separately. ' abides by the refund policies of its vendors. 'I'll need to forward your request to AdGuard to help you with this, per their policy.' DID THAT RESPONSE 4. 'For subscription cancellations and refund requests, you can follow this link to chat with Kino, our virtual assistant is available 24/7 to help you with these requests.' DID THAT RESPONSE 3. 'If you need help with your AdGuard subscription, please contact us on or reply to this email.' DID THAT. Just to remind you of what was stated on the actual RECEIPT 'If you need help with your AdGuard subscription, please contact us on or reply to this email.' 1. Below are the excuses so far from PADDLE to my simple request for a refund.

Please don't FOB ME OFF AGAIN the run around contunues! You 'PADDLE' took the money and sent me the receipt so please refund my account immediately and stop this nonsense. Auto renewal no advanced warning before taking money.

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